Fan L., Sano, H. (2023). Causal attribution for tourism experiences with artificial intelligence recommendation.
The 33rd Annual Council for Australasian Tourism and Hospitality Education (CAUTHE) Conference, 2023/02/08.
Fan L., Sano, H. (2022). The impact of artificial intelligence on tourism and hospitality services: A literature review from the perspective of social customer relationship management. The 6th World Conference on Production and Operations Management, 2022/08/23.
Fan L., Sano, H. (2021). Artificial intelligence and robots in tourism and hospitality services: A literature review from the perspective of customer relationship management. The 13th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2021/11/20.