Graduate Seminar

日本語版

Seminar Overview

Doctoral Program

Doctoral students work toward the completion of their doctoral dissertations.

Master’s Program

Master’s students work toward the completion of their master’s theses.

Students I have supervised have worked on research topics in areas including service management and supply chain management.

Student Research Presentations

The following are selected conference presentations by graduate students I have supervised.

Doctoral Students

  • Wu, F., Sano, H. (2026). Consumer preferences for sustainable last-mile delivery: A discrete choice experiment. 2026 Global Fashion Management Conference at Madrid, 2026/07/17.

  • Fan, L., Sano, H. (2023). Causal attribution for tourism experiences with artificial intelligence recommendation. The 33rd Annual Council for Australasian Tourism and Hospitality Education (CAUTHE) Conference, 2023/02/08.

  • Fan, L., Sano, H. (2022). The impact of artificial intelligence on tourism and hospitality services: A literature review from the perspective of social customer relationship management. The 6th World Conference on Production and Operations Management, 2022/08/23.

Master’s Students

  • Li, K., Sano, H. (2023). [Analysis of consumer preferences for combinations of services in tourism-based MaaS]. The 15th Annual Conference of Japanese Operations Management and Strategy Association 2023, 2023/09/23 (presented in Japanese).

  • Wu, F., Sano, H. (2023). [A study on the factors influencing consumers’ intention to use smart delivery lockers]. The 15th Annual Conference of Japanese Operations Management and Strategy Association 2023, 2023/09/23 (presented in Japanese).

  • He, D., Sano, H. (2022). [The impact of the audio characteristics of service robots on the consumer experience]. The 14th Annual Conference of Japanese Operations Management and Strategy Association 2022, 2022/12/03 (presented in Japanese).

  • Chen, Y., Sano, H. (2022). [The value that the use of blockchain technology brings to platform businesses in the entertainment sector]. The 14th Annual Conference of Japanese Operations Management and Strategy Association 2022, 2022/12/03 (presented in Japanese).

  • Li, Z., Sano, H. (2022). [A study on customer perceived quality and intention to use regarding the smartification of purchasing experiences in retail stores]. The 14th Annual Conference of Japanese Operations Management and Strategy Association 2022, 2022/12/03 (presented in Japanese).

  • Fan L., Sano, H. (2021). Artificial intelligence and robots in tourism and hospitality services: A literature review from the perspective of customer relationship management. The 13th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2021/11/20.

  • Dong, X., Sano, H. (2021). [The impact of user privacy concerns on willingness to provide data: focusing on the Big Brother effect in a smart home service environment]. The 13th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2021/11/20 (presented in Japanese).

  • Qiu, R., Sano, H. (2020). [A study on the differences in customer perception changes in self-service and traditional service failures: with a focus on hotel services]. The 12th Annual Conference of Japanese Operations Management and Strategy Association 2020, 2020/11/07 (presented in Japanese).

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