Special Research 1-6 (seminar for doctoral students)
In this seminar, students write their doctoral dissertations.
Research presentations by a doctoral student:
Fan L., Sano, H. (2023). Causal attribution for tourism experiences with artificial intelligence recommendation.
The 33rd Annual Council for Australasian Tourism and Hospitality Education (CAUTHE) Conference, 2023/02/08.
Fan L., Sano, H. (2022). The impact of artificial intelligence on tourism and hospitality services: A literature review from the perspective of social customer relationship management. The 6th World Conference on Production and Operations Management, 2022/08/23.
Special Seminar I, II (seminar for second-year master's students)
In this seminar, students write their master's theses. Students in my seminar primarily consider research topics related to service management and supply chain management.
Research presentations by master's students:
Li, K., Sano, H. (2023). [Analysis of consumer preferences for combinations of services in tourism-based MaaS]. The 15th Annual Conference of Japanese Operations Management and Strategy Association 2023, 2023/09/23 (presented in Japanese).
Wu, F., Sano, H. (2023). [A study on the factors influencing consumers' intention to use smart delivery lockers]. The 15th Annual Conference of Japanese Operations Management and Strategy Association 2023, 2023/09/23 (presented in Japanese).
He, D., Sano, H. (2022). [The impact of the audio characteristics of service robots on the consumer experience]. The 14th Annual Conference of Japanese Operations Management and Strategy Association 2022, 2022/12/03 (presented in Japanese).
Chen, Y., Sano, H. (2022). [The value that the use of blockchain technology brings to platform businesses in the entertainment sector]. The 14th Annual Conference of Japanese Operations Management and Strategy Association 2022, 2022/12/03 (presented in Japanese).
Li, Z., Sano, H. (2022). [A study on customer perceived quality and intention to use regarding the smartification of purchasing experiences in retail stores]. The 14th Annual Conference of Japanese Operations Management and Strategy Association 2022, 2022/12/03 (presented in Japanese).
Fan L., Sano, H. (2021). Artificial intelligence and robots in tourism and hospitality services: A literature review from the perspective of customer relationship management. The 13th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2021/11/20.
Dong, X., Sano, H. (2021). [The impact of user privacy concerns on willingness to provide data: focusing on the Big Brother effect in a smart home service environment]. The 13th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2021/11/20 (presented in Japanese).
Qiu, R., Sano, H. (2020). [A study on the differences in customer perception changes in self-service and traditional service failures: with a focus on hotel services]. The 12th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2020/11/07 (presented in Japanese).