Special Research 1-6 (seminar for doctoral students)
In this seminar, students write their doctoral dissertations.
A research presentation by a doctoral student:
Fan L., Sano, H. (2022). The impact of artificial intelligence on tourism and hospitality services: A literature review from the perspective of social customer relationship management. The 6th World Conference on Production and Operations Management, 2022/08/23.
Special Seminar I, II (seminar for second-year master's students)
In this seminar, students write their master's theses. Students in my seminar primarily consider research topics related to service management.
Research presentations by master's students:
Fan L., Sano, H. (2021). Artificial intelligence and robots in tourism and hospitality services: A literature review from the perspective of customer relationship management. The 13th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2021/11/20.
Dong, X., Sano, H. (2021). [The impact of user privacy concerns on willingness to provide data: focusing on the Big Brother effect in a smart home service environment]. The 13th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2021/11/20 (presented in Japanese).
Qiu, R., Sano, H. (2020). [A study on the differences in customer perception changes in self-service and traditional service failures: with a focus on hotel services]. The 12th Annual Conference of Japanese Operations Management and Strategy Association 2021, 2020/11/07 (presented in Japanese).